Privacy Policy
Last updated: 02 August 2026
Dwarka Dheesh Mega Mart ("we", "us", "our") operates www.dwarkadheesh.com. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we handle it.
Information we collect
- Contact & delivery details — name, phone number, email, and delivery address, to process and deliver your orders.
- Order information — items purchased, order value and history.
- Payment information — online payments are processed by our secure third-party payment gateway (Razorpay). We do not store your full card, UPI or bank credentials on our servers.
- Usage data — basic technical information (such as device/browser type) to keep the site secure and working.
How we use your information
- To process, deliver and support your orders;
- To communicate order updates and respond to your queries via phone, SMS, WhatsApp or email;
- To improve our products, service and website;
- To meet legal, tax and accounting obligations.
Sharing of information
We do not sell your personal information. We share it only as needed with: our payment gateway to process payments; delivery personnel to fulfil your order; and authorities where required by law. These parties are expected to protect your data.
Data security
The site is served over encrypted HTTPS, and we take reasonable technical and organisational measures to protect your information. No method of transmission or storage is 100% secure, but we work to safeguard your data.
Your choices
You may request access to, correction of, or deletion of your personal information, and opt out of promotional messages, by contacting us at lms@dwarkadheesh.com. We retain information only as long as necessary for the purposes above or as required by law.
Cookies
We use minimal cookies necessary for login sessions and basic site functionality.
Contact
For any privacy question or request, contact us at lms@dwarkadheesh.com.