Terms & Conditions

Last updated: 02 August 2026

These Terms & Conditions govern your use of www.dwarkadheesh.com (the "Website") operated by Dwarka Dheesh Mega Mart. By accessing the Website or placing an order, you agree to these terms.

1. Products & pricing

We aim to describe products and prices accurately. Prices, offers and availability may change without notice and are inclusive of applicable taxes unless stated otherwise. In the event of an obvious pricing error, we may cancel the affected order and refund any amount paid.

2. Orders

Placing an order is an offer to purchase. We may accept or decline any order (for example, if an item is unavailable or the delivery address is outside our serviceable area). Order confirmation will be sent to your registered contact details.

3. Payments

Online payments are processed securely through our third-party payment gateway (Razorpay). Cash on delivery may be offered for eligible orders and areas. You agree to provide accurate payment and contact information.

4. Delivery

Delivery is governed by our Shipping & Delivery Policy. Delivery timelines are estimates and may vary with availability and local conditions.

5. Returns & refunds

Cancellations, returns and refunds are governed by our Refund & Cancellation Policy.

6. Acceptable use

You agree to use the Website lawfully and not to misuse it, attempt to disrupt it, or access it in an unauthorised way. Accounts and content are provided for genuine shopping and business use.

7. Intellectual property

All content on the Website — including the Dwarka Dheesh Mega Mart name, logo, text and images — is owned by or licensed to us and may not be copied or used without permission.

8. Limitation of liability

To the maximum extent permitted by law, Dwarka Dheesh Mega Mart is not liable for indirect or consequential losses arising from use of the Website. Our total liability for any order is limited to the value of that order.

9. Governing law & jurisdiction

These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts at Pataudi, Haryana.

10. Contact

Questions about these terms? Contact us at lms@dwarkadheesh.com.