Refund & Cancellation Policy
Last updated: 02 August 2026
At Dwarka Dheesh Mega Mart, your satisfaction matters. This policy explains how cancellations, returns and refunds work for orders placed on www.dwarkadheesh.com.
Order cancellation
You may cancel an order before it has been dispatched, at no charge, by contacting us at lms@dwarkadheesh.com with your order number. Once an order has been dispatched or delivered, it cannot be cancelled but may be eligible for return as below.
Returns
You may request a return within 7 days of delivery for items that are:
- Damaged, defective, or expired on arrival;
- Incorrect or not as described / not what you ordered;
- Unopened and in their original, sealed condition (for non-perishable goods).
To keep everyone safe, the following are not returnable once accepted, unless they were damaged, defective or expired on delivery: perishable and fresh items (fruits, vegetables, dairy, bakery, frozen), opened or used products, and items marked non-returnable on the product page.
How to request a return or refund
Email lms@dwarkadheesh.com within 7 days of delivery with your order number and, where relevant, a photo of the item. Our team will verify and arrange a replacement or refund.
Refunds
Once a return is approved, refunds are issued to the original payment method (for online/prepaid orders) or via bank transfer / store credit (for cash-on-delivery orders). Approved refunds are typically processed within 5–7 business days; the time for the amount to reflect in your account depends on your bank or card issuer.
Delivery charges (if any) are non-refundable except where the return is due to our error (wrong, damaged, defective or expired item).
Contact
Questions about a refund or return? Reach us at lms@dwarkadheesh.com.